Vehicle loan or lease -- Struggling to pay your loan -- Complaint #5969505
Complaint Overview
Complaint ID: 5969505
Company: Pronto Finance INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: Illinois
ZIP Code: 60612
Date Received: 2022-09-10T12:00:00-05:00
Date Sent to Company: 2022-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed a car through pronto finance and due to a financial hardship i wasnt able to make payments on time after 3 months. My car was towed and i asked for their help to get my car and they agreed that they would help me then they never gave me my car back and told me they were repossessing it due to non payment. I cant remember any specific dates buti got the car in XXXX of 2018 i gave the the dealership which is XXXX XXXX XXXX a XXXX XXXX dollar down payment for the car and when i check my payment history from pronto finance its not on there
Frequently Asked Questions
What is Complaint #5969505 about?
Complaint #5969505 was filed against Pronto Finance INC. regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2022-09-10T12:00:00-05:00.
How did Pronto Finance INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Pronto Finance INC.?
Yes, visit the Pronto Finance INC. company profile at readthecomplaint.com/company/pronto-finance-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.