Checking or savings account -- Managing an account -- Complaint #5963080
Complaint Overview
Complaint ID: 5963080
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Massachusetts
ZIP Code: 015XX
Date Received: 2022-09-08T12:00:00-05:00
Date Sent to Company: 2022-09-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I got a XXXX XXXX response to a XXXX item I was selling. The person got my information to send me a XXXX payment for it ( {$1100.00} ). I received an email from " XXXX '' that said : " Dear Customer, You just received {$1100.00} via XXXX business account deposited from the sender which has been approved but your account receiving limit needs to be upgraded before your pending payment can be deposited into your account. What am I supposed to do? You are hereby informed to contact the sender to send in an additional payment of {$400.00} so we can provide you with a certificate of your account limit upgrade and immediately this is done your account will be credited with the total sum of {$1500.00} USD Note : The additional payment validates your account upgrade. We sent an alert to the sender in regards to the {$400.00} additional payment to send. We will secure this transaction with high priority. '' Ultimately, I sent the {$400.00} to this person as it was " needed to meet the minimum for a business account transaction ''. He assured me that my {$1100.00} would be sent after. I never received the payment or my {$400.00} back. This was most certainly a scam. I spoke to Bank of America and they were not willing to help at all in trying to get my money back as it was not part of their " fraud protection policy. '' thank you.
Frequently Asked Questions
What is Complaint #5963080 about?
Complaint #5963080 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.