Credit card or prepaid card -- Unexpected or other fees -- Complaint #5959430
Complaint Overview
Complaint ID: 5959430
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 92220
Date Received: 2022-09-07T12:00:00-05:00
Date Sent to Company: 2022-09-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is in response to BOFAs response to my complaint regarding their refusal to grant me provisional credit as required by law and their refusal to provide a written account of their investigation within ten days as I requested. BOFA, you state you need 60 more days for a resolution. THAT IS UNACCEPTABLE. This has been an " investigation '' for over a YEAR. You have failed me as a consumer, you have lied, you have withheld information and you have done everything in your power to refuse me my right to provisional credit. What you are doing is ILLEGAL. How dare you not provide me a written account of this investigation, which I have requested and you continue to stall, saying you need 60 more days? No. You. Do. Not. I'm retaining an attorney today. This is a vulgar display of power and I will no longer put up with your excuses and your lies. I'm not afraid to take you on. The XXXX is on my side. You violate every regulation in this industry there is. You wanted to play with XXXX recipients. I'm not playing anymore. Provide me a written account, grant my provisional credit, and do it within 72 hours. If you refuse, I'll see you in a court of law.
Frequently Asked Questions
What is Complaint #5959430 about?
Complaint #5959430 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-09-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.