Checking or savings account -- Closing an account -- Complaint #5958959
Complaint Overview
Complaint ID: 5958959
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Kentucky
ZIP Code: 400XX
Date Received: 2022-09-07T12:00:00-05:00
Date Sent to Company: 2022-09-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A Fraud claim opened, XX/XX/2022. XX/XX/XXXX XXXX called XXXX to close this fraud acct..XXXX XXXX reported to credit bureau, FTC XXXX XXXX and .gov and personal accouts. XX/XX/XXXX letter from Bank of America, Research completed-Mailed affidavit back to bank of America to XXXX XXXX XXXX received statement from Bank of America in US mail.XXXX XXXX XXXX gets notification from XXXX a new account activity from Bank of America. I called bank talked to ( Bank Rep. XXXX ) BofA, a new account was opened, it will be deleted in 10 days.XXXX XXXX received statements in mail from Bank of America, ( now 3 accounts open ) XXXX XXXX XXXX gets notification from XXXX new account activity from Bank of America XXXX XX/XX/XXXX XXXX calls Bank of America XXXX XXXX XXXX Bank rep. Says they can not close accounts full for 90 days. XX/XX/XXXX XXXX gets notification from XXXX nem account activity from Bank of America. I call bank talk to ( XXXX XXXX ) Bank rep..a new account was opened XXXX requested again to close all accounts. XXXX starts new claim number. XX/XX/XXXX possible 4 accounts open in XXXX name? XXXX does not know? XX/XX/XXXX letter from bank of America, SecondAffidavit sent back to Bank of America XXXX XXXX XX/XX/XXXX Statements from Bank of America in US mail ( now 3-4 acct.s ) XXXX XXXX Bank of Americ rejects Affidavit XXXX XX/XX/XXXX XXXX travels to XXXX Kentucky to Bank of America to close accounts personally, provided Drivers Lic., SS card, PassPort, Elctr Bill & phone bill. Still not closing accounts. Bofa rep XXXX XXXX and MGR XXXX XXXX XXXX XXXX, working With Fraud Dept. they ran out of time, they will call me back. XXXX and XXXX XXXX called and left message..they never called back, Sent a Fax to XXXX BofA no response as of XX/XX/2022.
Frequently Asked Questions
What is Complaint #5958959 about?
Complaint #5958959 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-09-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.