Checking or savings account -- Managing an account -- Complaint #5955527
Complaint Overview
Complaint ID: 5955527
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Oklahoma
ZIP Code: 73120
Date Received: 2022-09-06T12:00:00-05:00
Date Sent to Company: 2022-09-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XX/XX/XXXX, I lost my Bank Of America ( debit and credit ) cards and drivers license. on XX/XX/XXXX I got notification that someone used my debit card amount of XXXX XXXX on XX/XX/XXXX, I informed the bank about incident. In two days I reported the police department too. report number is XXXX in one week later Bank of America credited the money amount of XXXX XXXX And on XX/XX/XXXX, I got Letter says that on XX/XX/XXXX Bank Of America will be removed the amount credited earlier. In the letter they mentioned that the charge was authorized by me or by someone who has permission to use the card or account. I tried to contact customer support but they could not solve my problem. The next step was escalation of the dispute ( XX/XX/2022 ). And the result was negative. They did not approved my claim. And addition to these once I spoke with their supervisor they said they are unable to help me on this case. Thanks for your consideration in advance.
Frequently Asked Questions
What is Complaint #5955527 about?
Complaint #5955527 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.