Checking or savings account -- Managing an account -- Complaint #5951124
Complaint Overview
Complaint ID: 5951124
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 94523
Date Received: 2022-09-05T12:00:00-05:00
Date Sent to Company: 2022-09-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX XXXX am : I received a notice from JP Morgan Chase Bank XXXX that a debit/prepaid Atm card had be approved and issued in my name. I knew this was an issue as I had not asked for authorized one for approval. Upon calling Chase and Talking to fruad shortly an hour thereafter, it was soon discovered that a new College Checking account was created and that 3 transfers in the amounts of : {$8500.00}, {$6800.00}, and {$4600.00} were already pending to this new College Checking account ( coming from my Own Premier Checking Account ) with corresponding withdraws taking place simultaneously. Upon numerous calls to Fraud for these transfers to be blocked, they were eventually allowed even though they were fraudulent. Chase Bank personnel were constantly confused as they didn't know whom they were talking too and eventually asked me to visit a branch to prove my identity ( they failed to ask for proper identification such as passcodes over the phone ). Upon visiting local branch on XX/XX/XXXX and XX/XX/XXXX, it was revealed by bankers, that the Fraudulent account was opened in Florida using my social security number and likely forged ID. Since the transfers were considered going from my account to my account, the initial claim was rejected even though the fraudulent account was not opened by me ( withdraw slip clearly states XXXX XXXX who I do not know ). With nearly {$20000.00} stolen from me instantly, it has caused a lot of issues, such as payday and mortgage needing to be rerouted as well as Chase credit cards being paid in person. I have called Chase numerous times to ask for a clear explanation as to how this could have happened but have not received a satisfactory answer. The first banker I spoke too, revealed that the account was already on high alert before the Fraudulent account was opened, as someone had called Chase impersonating me telling them he had my social and asked the balance but then hung up when asked for a passcode, he even tried twice! What is frustrating, is that Chase asked me if I knew the thief XXXX XXXX several times. There is currently a police report : XXXX filed with XXXX XXXX XXXX XXXX XXXX and a detective investigating this.
Frequently Asked Questions
What is Complaint #5951124 about?
Complaint #5951124 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.