Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5948400
Complaint Overview
Complaint ID: 5948400
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Texas
ZIP Code: 78501
Date Received: 2022-09-04T12:00:00-05:00
Date Sent to Company: 2022-09-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX of 2022, I had done one transaction. The amount was {$21.00} through XXXX. I was supposed to have sent {$40.00} to a seller for some virtual items for a video game, but we were having issues getting the last {$20.00} to them so we had to use XXXX XXXX. The reason there is 2 transactions is because I had sent the money to a receiver that the seller told me to send the money to, but after I had sent it, said the receiver was having issues retrieving the money. They gave me another person 's information to send the money to. However, the seller never gave me the virtual items and I had to file a dispute with my bank- Chase. On top of this, the seller suddenly disappeared from social media so it wasn't as if I could easily get my money back. I explained the situation to Chase and they gave me temporary credit. Now, I was given a letter saying that they were going to remove this temporary credit on XX/XX/XXXX because they found no errors in that instance. The claim ID is XXXX or XXXX This also does not factor in that I got scammed yet again by who I suspect was the same person using a different name in the amount of {$21.00} via XXXX XXXX on XX/XX/XXXX. The Claim ID for this is XXXX. I have not received a letter yet but am not shocked if Chase reverses the credit by claiming that it was an authorized transaction as well. I still NEVER got ANY items. It is currently XX/XX/2022 at the time of me typing this out. Essentially, I am now out of the total amount of {$43.00}. I am very mad that Chase is doing this and I am demanding my money back.
Frequently Asked Questions
What is Complaint #5948400 about?
Complaint #5948400 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.