Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5947022
Complaint Overview
Complaint ID: 5947022
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Arizona
ZIP Code: 85027
Date Received: 2022-09-03T12:00:00-05:00
Date Sent to Company: 2022-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, my social security benefits were deposited to my pre-paid account while I was at work. A few hours later, I received text messages from XXXX indicating four ATM transactions had been made on my card. I called XXXX right away to let them know that while I was working I had received text messages indicating I made ATM withdrawals. I let them know I had used my card that morning to purchase a salad and the card was in my posession. I filed a fraud complaint and I was informed this morning that my claim was denied because they said I told them the charges were made on an unactivated card and that is why my claim was denied. I had the card since XXXX of XXXX and have used it up until XX/XX/XXXX. My claim did not state my card was not activated and I went over my previous charges with the customer service rep on the phone to confirm they were accurate. I am not sure how that came with a determination that made because that was inaccurate. The charges in question are as follows : XX/XX/XXXX {$2.00}, XX/XX/XXXX {$140.00}, XX/XX/XXXX {$2.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$2.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$2.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$0.00}
Frequently Asked Questions
What is Complaint #5947022 about?
Complaint #5947022 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-09-03T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.