Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5946848
Complaint Overview
Complaint ID: 5946848
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2022-09-03T12:00:00-05:00
Date Sent to Company: 2022-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I was scammed through XXXX XXXX by making a payment through XXXX. The scammer messaged me with the name XXXX XXXX to purchase my headphones that were priced at {$290.00}. Hi insisted on making an early payment before meeting and insisted on using XXXX. I provided my QR but they insisted my email address. They claimed to make the payment and I received an email saying that I could not receive the transaction because my account was not a business account. The instructions were that XXXX should send an addition al {$290.00} and I should directly refund him {$290.00} for me to receive the payment. They claimed to make the additional payment and I made a refund deposit following. An additional email came giving me the same instructions but for twice the amount. I reported this to Chase and XXXX to stop the transaction or make a dispute, but they claimed that these cases where out of their hands.
Frequently Asked Questions
What is Complaint #5946848 about?
Complaint #5946848 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.