Checking or savings account -- Managing an account -- Complaint #5946806
Complaint Overview
Complaint ID: 5946806
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Georgia
ZIP Code: 303XX
Date Received: 2022-09-03T12:00:00-05:00
Date Sent to Company: 2022-09-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022, I went to JP Morgan Chase ( Branch # XXXX ) XXXX XXXX XXXX located at XXXX XXXX XXXX, ME, XXXX XXXX, XXXX, GA XXXX, to deposit a check in the amount of {$92000.00}. I specifically told the young lady greeting me that I wanted to open a savings account. She introduced me to Chase Private Client representative, XXXX XXXX XXXX. XXXX XXXX looked at my Chase accounts and informed that I already had a savings account, so I requested XXXX XXXX to deposit the funds into that savings account. When I left the bank I noticed that the check had been deposited into my checking account ending in XXXX. I immediately contacted XXXX XXXX about the error and requested he correct it ASAP. He informed me at that point it was too late. I informed XXXX XXXX I requested the funds to be deposited into savings for tax purposes. He inquired if the check was " income ''. Although this was no business of his, I told him it was not income. However, why should I need to explain where my funds come from? What makes a Chase representative think they can determine whether a customers funds should be deposited into a banking or checking account? This is another perfect example of the hazards of 'Banking While XXXX '. There appears to be a double standard when working with XXXX American consumers. This must be stopped immediately.
Frequently Asked Questions
What is Complaint #5946806 about?
Complaint #5946806 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.