Checking or savings account -- Closing an account -- Complaint #5936556
Complaint Overview
Complaint ID: 5936556
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: California
ZIP Code: 90045
Date Received: 2022-08-31T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Since I've been locked out of my account, it's hard to provide to you actual dates. Here 's my story. I have had a credit card with Citibank for a few years. I kept receiving mailers and emails prompting me to open a checking and savings account with them. One of them said if I opened a savings account with a certain amount of money and kept it open for a certain period of time, I would receive a stipend of, I believe, {$200.00} from Citibank. I opened my account online and it prompted me to also open a checking account. I did that and set up my direct deposit, etc. About 6 weeks later, I transferred {$15000.00} into my savings account and on XX/XX/2022, I received an email stating my accounts were frozen and that they were closing them within 60 days of the date of the letter as I had apparently " violated the terms of my account per the client manual ''. At first, I thought it was a scam. I called Citibank, and they said it was indeed legitimate. No one could tell me what I had supposedly done and said I would receive a letter in the mail explaining everything. I never received any letter in the mail with explanation. Each time I called I was told there would be a letter, never received anything. When they froze my account, they locked me out of being able to even look at anything. So they basically took my money to use for whatever period of time they decide to keep it, with no notice and no reason as to why? I kept calling and their fraud department just kept putting me off. I called again today, to inquire as to when my funds would be returned to me. I as " on hold '' for nearly an hour. I got transferred around, and finally, the last person was with the fraud department and she told me that they couldn't access my account because it was under investigation and that I needed to call back in a week. I asked her why can't anyone at Citibank give me any explanations other than I'll get a letter. She wouldn't answer any questions, and effectively hung up with the " I'm going to terminate this call ''. I was not loud or rude with her, and she still hung up on me. Now I'm at a loss! How can they just take your money with no explanation and treat you like you've done something criminal. Please let me know if there's any additional information you need from me! Thank you!
Frequently Asked Questions
What is Complaint #5936556 about?
Complaint #5936556 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-08-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.