Checking or savings account -- Closing an account -- Complaint #5936408
Complaint Overview
Complaint ID: 5936408
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 13090
Date Received: 2022-08-31T12:00:00-05:00
Date Sent to Company: 2022-08-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello so apparently I had a wire fraud on my checking account on XX/XX/XXXX for the amount of XXXX plus XXXX for the wire fee. I noticed the charge online and contacted my bank. They conveniently closed the account before the weekend so whatever money was left I had no access to. They went on and said I have to open a new checking account and transfer the funds from the old account to the new account. I am still waiting for the rest of the funds they are holding against my will. They say they can hold it for up to 90 days, but they say there was no fraud on my end. I recently moved. I explained to them that I live alone, I am in XXXX I pay rent, and all my bills and food. All on me and that you can't hold my money. Now when I try to call the phone gets disconnected or they say, still investigating the issue.
Frequently Asked Questions
What is Complaint #5936408 about?
Complaint #5936408 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-08-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.