Credit card or prepaid card -- Closing your account -- Complaint #5932785
Complaint Overview
Complaint ID: 5932785
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2022-08-30T12:00:00-05:00
Date Sent to Company: 2022-08-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Hello- I have been a Chase Sapphire card user for over 7 years. Almost always pay my card off every month and never late. About two weeks ago my wife was at the store and told me her card was being declined. I immediately logged on to Chase to check on the card and seen that it was stating the account was closed and I never closed the account. I immediately called customer service because I was concerned about fraud and could not get resolution. I was transferred 2x then hung up on. I tried twice more the same day and had the same scenario play out. I tried two days later to call and still was not able to get an answer and felt it was discriminatory in nature. The only answer I could get was it was " bank policy '' for the cancellation. I still have yet to get resolution on this and it has been extremely frustrating especially having been a good customer over the years.
Frequently Asked Questions
What is Complaint #5932785 about?
Complaint #5932785 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-08-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.