Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5932654
Complaint Overview
Complaint ID: 5932654
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 90046
Date Received: 2022-08-30T12:00:00-05:00
Date Sent to Company: 2022-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Case # XXXX I urge CFPB investigate into the internal operations of CitiBank 's executive office. CitiBank has failed to handle all my earlier complaints appropriately. In fact in response to my last complaint ref : XXXX the citibank 's executive representative called me and told me he does not understand my complaint. My previous complaint was very much straight forward but because these people are scumbags at citi 's executive office they called me and said they do not understand my complaint. When none of their tricks worked to get past my previous complaint, the citibank 's executive XXXX sent me an email stating, " we ask that you please interact with our branch staff and Contact Center agents in an appropriate and professional manner. '' When they realized that my earlier complaint were indeed not handled appropriately, they put the whole blame on me. There is nothing executive about these operators, these people at citi bank 's executive office are a one hundred percent certified XXXX
Frequently Asked Questions
What is Complaint #5932654 about?
Complaint #5932654 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.