Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5932338
Complaint Overview
Complaint ID: 5932338
Company: Jpmorgan Chase & Co.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Oklahoma
ZIP Code: 73013
Date Received: 2022-08-30T12:00:00-05:00
Date Sent to Company: 2022-08-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My car payment with Chase Auto was the XXXX of each month. On XX/XX/2023, I mailed in a check to payoff the loan. The amount and the address was given to me by Chase Auto because I would not have known what the payoff amount would be without calling them. On XX/XX/2023 Chase Auto received the check because it is stamped on the front of the check. Chase Auto did not deposit the check until XX/XX/2023, nearly 60 days after receiving the check. Meanwhile they continued to auto-debit my account for payments on XX/XX/XXXX and XX/XX/XXXX. They say they will refund my money but I still have not received it.
Frequently Asked Questions
What is Complaint #5932338 about?
Complaint #5932338 was filed against Jpmorgan Chase & Co. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-08-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.