Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #5925421
Complaint Overview
Complaint ID: 5925421
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Unexpected or other fees
State: Arizona
ZIP Code: 85712
Date Received: 2022-08-28T12:00:00-05:00
Date Sent to Company: 2022-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX my cousin in XXXX transferred {$5000.00} from her account onto mine in the US at XXXX XXXX. On XX/XX/XXXX she received notice that the transaction was rejected with no further explanation. Those {$5000.00} turned out {$4800.00}, the voucher showed that Bank of America located at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Florida, was the correspondent in this transaction. On XX/XX/XXXX I emailed the bank 's customer service requesting an explanation of those {$130.00} charge for this failed operation. The next day they replied to me saying to call customer service to discuss the issue, which I asked them to first give me a written explanation of those charges and to provide me the name of the person to discuss this matter. Since then, I haven't received any communication back from them. During the time the transaction was in process, I got no correspondence or phone call from the bank to let me know that there was an issue with the operation. I am a regular citizen who is not familiar with international transactions, I would have done everything in my power to make this operation successful, had I've known the problem in advance. This charge is completely unfair, outrageous and a deceptive business practice from the bank.
Frequently Asked Questions
What is Complaint #5925421 about?
Complaint #5925421 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2022-08-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.