Credit card or prepaid card -- Closing your account -- Complaint #5924279
Complaint Overview
Complaint ID: 5924279
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New Jersey
ZIP Code: 07111
Date Received: 2022-08-28T12:00:00-05:00
Date Sent to Company: 2022-08-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have two credit cards with Bank of America and have never been late since they were opened. On about XX/XX/2022, Bank of America closed one of the credit cards with a positive balance of about {$430.00} without my knowledge. Bank of America reduced the balance to {$0.00} without refunding the credit balance to me. They also made the credit cards online information inaccessible for me to check past charges. The card was closed immediately XXXX XXXX and XXXX sent false and inaccurate collection balance information to XXXX and other credit bureaus. Bank of America did this without regard to the potential impact on my credit rating. When I went to the XXXX branch and complained to a manager about it she told me that the refund was mailed to my home few months ago. When I told her that I did not receive it, she promised to deposit it in my checking account with Bank of America. I have not received the credit up till today.
Frequently Asked Questions
What is Complaint #5924279 about?
Complaint #5924279 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-08-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.