Credit card or prepaid card -- Trouble using your card -- Complaint #5923761
Complaint Overview
Complaint ID: 5923761
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: North Carolina
ZIP Code: 286XX
Date Received: 2022-08-27T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My credit limit was dropped way down when my identity theft redulted in a fraudulent account appearing on credit report. All 3 credit reporting agencies have removed that from my report at the request of the XXXXXXXX XXXX who issued the fraudulent card. The Mastercard will not increade my credit limit even now. I called a few days ago. How long does it take them get credit report. My limit was dropped to {$250.00}. The company keeps telling me I need to use card more often but with limit that low I can not. I always pay my bills in full and have a credit score now in excellent range.
Frequently Asked Questions
What is Complaint #5923761 about?
Complaint #5923761 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-08-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.