Debt collection -- False statements or representation -- Complaint #5922519
Complaint Overview
Complaint ID: 5922519
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Massachusetts
ZIP Code: 019XX
Date Received: 2022-08-28T12:00:00-05:00
Date Sent to Company: 2022-08-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had two store credit cards which the stores deceivingly advertised as regular credit cards when I was asked at the registers if I wanted to apply. But even though that is beside the case, when I lost my job and had no money, the interest and the late fees doubled the amount of money that I owed on the store cards. When the collection agencies called me cut a deal with me that if I started paying the most I could afford, of {$8.00} a month, they would erase the late fees and the interest and only charge me for what I originally owed. I had been paying this XXXX per month for almost a year and when I checked on my credit report statement there was no record of it and the balance was still the original balance with the interest and late fees included! So they obviously lied to me and scammed me and took my money all this time with out the balance owed even dropping at all!! So they scammed me and deceived me because they got me to pay them the smallest amount I could afford every month for about almost a year and they stole it because it was not deducted at all from the original balance!!
Frequently Asked Questions
What is Complaint #5922519 about?
Complaint #5922519 was filed against Synchrony Financial regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2022-08-28T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.