Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5921318
Complaint Overview
Complaint ID: 5921318
Company: Netspend Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 954XX
Date Received: 2022-08-26T12:00:00-05:00
Date Sent to Company: 2022-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company name is XXXX case ID : XXXX about the transaction # XXXX and the payment I made unknowingly to a nonexistent company called XXXX XXXX. For {$85.00} on XX/XX/2022 to get a generator that will not ever come because the company doesn't exist at least when i call the number. Please also see attached video for more information.
Frequently Asked Questions
What is Complaint #5921318 about?
Complaint #5921318 was filed against Netspend Corporation regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-08-26T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.