Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5913494
Complaint Overview
Complaint ID: 5913494
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Tennessee
ZIP Code: XXXXX
Date Received: 2022-08-24T12:00:00-05:00
Date Sent to Company: 2022-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a Home Modification due to XXXX on XXXX and to stop a foreclosure, of becoming nearly 3 months XXXX behind on mortgage of XXXX. At that time I was with Bank of America ( FHA/fixed rate ) and I had spoke with them Mortgage dept. and was told they can do a Modification to stop foreclosure, due to ( {$2100.00}. late ) The mortgage Representative, Bank of America said they will expedite XXXX package of documents with tabs attached to just initial it and sign and date return same day and so I did. Once they had processed the Modification I received the documents of Partial Claim Deed of Trust dated XX/XX/XXXX Dept of Housing and Urban, Principal sum of ( {$20000.00} ) as being charged for modification as a second Lien, ( case # XXXX ) I had reached out to Bank of America mortgage department on many occasions asking why so a high rate of charges, explain to me, and I had left so many messages and never ever received a call back at all. I never received a breakdown as to the principal amount they charged. Within two months they transferred my Mortgage to XXXX
Frequently Asked Questions
What is Complaint #5913494 about?
Complaint #5913494 was filed against Bank Of America, National Association regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-08-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.