Checking or savings account -- Managing an account -- Complaint #5905847
Complaint Overview
Complaint ID: 5905847
Company: Cullen/Frost Bankers, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 75205
Date Received: 2022-08-22T12:00:00-05:00
Date Sent to Company: 2022-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I set up a money market account to protect my money. I was contacted on XXXX to purchase a product. I purchased it using XXXX. Once I sent the initial transaction, I was told they didn't receive it. I sent it again and was then told I needed to add more fees. I was then threatened to send more. Once I realized in was a scam, I tried to get it stopped, but I believe some of the transactions were not even authorized on my end. I went to my bank, they opened a case or so they said, and then a few days later demanded I close my account and move on. As you can see from the transactions I am about to list below, " just moving on '' is not right. I was scammed. I have the text messages to back up everything. This is not a small amount of money. Frost bank and XXXX have just thrown up their hands and said " oh well ''. Date. Amount. XX/XX/XXXX. {$250.00} XX/XX/XXXX {$750.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$1500.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$2000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00} XX/XX/XXXX {$1000.00}
Frequently Asked Questions
What is Complaint #5905847 about?
Complaint #5905847 was filed against Cullen/Frost Bankers, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-22T12:00:00-05:00.
How did Cullen/Frost Bankers, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Cullen/Frost Bankers, INC.?
Yes, visit the Cullen/Frost Bankers, INC. company profile at readthecomplaint.com/company/cullen-frost-bankers-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.