Checking or savings account -- Managing an account -- Complaint #5902101
Complaint Overview
Complaint ID: 5902101
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 75002
Date Received: 2022-08-21T12:00:00-05:00
Date Sent to Company: 2022-08-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I noticed that 2 transactions/payments ( {$3000.00} and {$500.00} ) were made on XX/XX/2022 from my checking account # XXXX to a Bank of America credit card account ( acct # unknown ). These payments were not authorized by myself or spouse as we do not have a current BOA credit card or loan. I contacted BOA customer service/fraud dept about this problem on XX/XX/2022. After BOA researched the issue, The only information that they will provide is that these transactions were supposedly made via online bill pay from one of our devices. They denied our claim and said we would need to get a subpoena to disclose which device and who's BOA Credit Card Account was the recipient of our funds. They advised us we would need to take our devices to a third party security services company and we would need to provide evidence that the transactions were made without our authorization from our devices. In other words we had to prove that someone else had unauthorized access to the device and had originated the transaction from our device to an account that they refuse to disclose the information about. The lack of transparency about the parties in the transaction and deferring the responsibility to us to prove we did not originate the transaction is an unreasonable request.
Frequently Asked Questions
What is Complaint #5902101 about?
Complaint #5902101 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.