Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5898410
Complaint Overview
Complaint ID: 5898410
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Ohio
ZIP Code: 45324
Date Received: 2022-08-19T12:00:00-05:00
Date Sent to Company: 2022-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I fell victim to a scam via XXXX money sharing app through US Bank mobile. Within minutes of being scammed, I reported the incident to US Bank, who acknowledged that it was scam well known to their fraud department. I was told in writing that my claim was denied by US Bank, despite having reported the scam. Having banked with US Bank for nearly a decade, my banking habits should be well documented and it should have caused a red flag that I would send {$3000.00} to someone out of state using a method of operation that is known as fraudulent activity by US Bank fraud dept. US Bank shows that the transaction was authorized, however that is not true, as I was scammed.
Frequently Asked Questions
What is Complaint #5898410 about?
Complaint #5898410 was filed against U.S. Bancorp regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-08-19T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.