Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5889728
Complaint Overview
Complaint ID: 5889728
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 11354
Date Received: 2022-08-17T12:00:00-05:00
Date Sent to Company: 2022-08-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, there was a Check Cash Advance in the amount of {$3500.00} that I did not authorize from my Bank of America XXXX XXXX Credit Card.Additionally , there was a Check - Transaction Fee and interest charged for this unauthorized transaction.On XXXX XXXX I noticed this unauthorized transaction when I saw the electronic statement.I notified Bank of America XXXX XX/XX/XXXX of this unauthorized transaction and disputed this transaction.On XXXX XXXX I filed a police report with the New York Police Department XXXX XXXX XXXX Case # XXXX ) of this situation.The police detective XXXX advised me to call BofA to gather more information on this transaction, i.e. who the Check Cash Advance was made out to.BofA refused to share any information with me and has notified me that my fraud claim has been denied via a recent phonecall and to wait for the written denial via mail. On XXXX, I received a letter from Bank of America though the mail. they denied my claim because : the merchant provided receipt ( s ) with a signature that appears to match mine. at the same day, I called the Fraud department request copies of the documents they used to make decision and reopen the case. However until XXXX, XXXX XXXX still not received these documents. On XXXX I called the Fraud department again, one suervisor finally gave me the information of the this check made out to. I shared this information to XXXX XXXX though the email today. Even though this case under the research, but the Bank of America email me the statement {$3500.00} plus interest.
Frequently Asked Questions
What is Complaint #5889728 about?
Complaint #5889728 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.