Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5881396
Complaint Overview
Complaint ID: 5881396
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 863XX
Date Received: 2022-08-15T12:00:00-05:00
Date Sent to Company: 2022-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I ordered facial cream from XXXX to try their product for free if I paid shipping cost of {$6.00} I received a charge of {$44.00} on my Citi credit card from this company on XXXX and did NOT notice the extra charge as I was paying many bills from XXXX spending I received a bill XX/XX/22 for {$270.00} from the same company and called Citicard to cancel this card as I received no communication from them and agreed to nothing to warrant these charges I received a new card from Citicard My new card had the same charge of {$270.00} on XX/XX/22 and I called Citicard and they told me that I lost the dispute so the charge was still owed I did NOT give my permission or card number to the cosmetic company I was NOT part of the dispute I tried to reach the cosmetic company but the phone number provided by Citicard was a company that denied they had charged this amount I couldnt reach anyone at Citicard that would help me with this problem
Frequently Asked Questions
What is Complaint #5881396 about?
Complaint #5881396 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-15T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.