Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5881288
Complaint Overview
Complaint ID: 5881288
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Florida
ZIP Code: 33139
Date Received: 2022-08-15T12:00:00-05:00
Date Sent to Company: 2022-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 my landlord initiated a money transfer to refund my security deposit in the amount of {$3800.00}. From BoA to XXXX. By mistake I provided incorrect ( last four digits in the wrong order ) account number. As a result the funds went to a wrong person in my bank. The sender made a request with BoA to resolve it and after almost 30 days of investigation Bank of America declined the claim without even contacting my bank. I made number of claims with my bank ( XXXX ) and every time I was told that in order to resolve it, BoA must contact XXXX and request a recall. In this case XXXX will follow a guideline to resolve it. It seems like this is the only way, but for some reason BoA wouldn't contact XXXX. I attached the letter from XXXX where they say that BoA must send a recall request to XXXX. Mistakes happen, but there should be a way to resolve this, to help your customers.
Frequently Asked Questions
What is Complaint #5881288 about?
Complaint #5881288 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-08-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.