Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5875610
Complaint Overview
Complaint ID: 5875610
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 98199
Date Received: 2022-08-13T12:00:00-05:00
Date Sent to Company: 2022-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I ordered a XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX for XXXX XXXX XXXX XXXX from XXXX XXXX I paid {$1100.00} for the XXXX using my Bank of America Visa Card. I received the XXXX on XX/XX/22. The XXXX listing stated that the seller accepted returns provided that the buyer paid for the return shipping. For reasons unknown to me, XXXX did not record the transaction in my XXXX purchase history. XXXX requires that the buyer select the item he wishes to return from the buyer 's purchase history. As a result, when I repeatedly attempted to initiate XXXX 's return procedure, I was unable to do so. XXXX replied to each of my attempts stating " We couldn't process your request because of a technical issue. Please try again. '' The seller originally listed the item as " Returns Accepted. '' Later, XXXX advised me that the seller was offering me a " partial refund of {$100.00}. '' After the transaction was concluded, the seller unilaterally changed the terms of the sale contract. I was unable to return the merchandise for the reasons stated above.
Frequently Asked Questions
What is Complaint #5875610 about?
Complaint #5875610 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.