Checking or savings account -- Managing an account -- Complaint #5872407
Complaint Overview
Complaint ID: 5872407
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 94109
Date Received: 2022-08-12T12:00:00-05:00
Date Sent to Company: 2022-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i have accounts with Bank of America, some of them since XXXX. i never had problems with check deposits until now. usually, when depositing a check on my checking accounts the information given by BofA is that the funds will be available within 2- 3 business days. the last 2 checks ( from 2 different clients, drawn to different banks ) were and are put on hold for 7 days with no explanation given. one check ( {$14000.00} ) i deposited on XX/XX/XXXX and it was put on hold until XX/XX/XXXX. the other check i deposited on XX/XX/XXXX : " BKOFAMERICA MOBILE XX/XX/XXXX XXXXXXXX DEPOSIT XXXX XXXX '' in the next line it says : " Deposit Hold {$6000.00} Total amount delayed, available XX/XX/XXXX at XXXXXXXX XXXX XXXX ''. i called the customer service at BofA yesterday for an explanation. the answer was that for security reason they have to put the deposits on hold but the can not give the detailed information about it. also, the hold on the check of {$14000.00} doesn't show up anymore in my account statement. that means the documentation of the hold was deleted.
Frequently Asked Questions
What is Complaint #5872407 about?
Complaint #5872407 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.