Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5869034
Complaint Overview
Complaint ID: 5869034
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Georgia
ZIP Code: 30135
Date Received: 2022-08-11T12:00:00-05:00
Date Sent to Company: 2022-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
While reconciling my XXXX and XXXX XXXX & XXXXXXXX XXXX XXXX bank accounts to ensure that the amounts reflected in my bank statements matches my internal business records. my general ledger and balance sheet was not accurate which caused me to look into my Bank Statements line by line. I have discovered my XXXX Bank account XXXX XXXX, XXXX with bank of America.. account number XXXX had unauthorized Transaction. the first two Transaction that i've notice was on XX/XX/XXXX with a company named XXXX XXXX for a unauthorized transaction amount of {$67.00} & {$3500.00} the same exact day, The second transaction amount was on XX/XX/XXXX with the same company XXXX XXXX XXXX XXXX for a unauthorized transaction amount of {$3700.00}, The third transaction amount was on XX/XX/XXXX which is the same company XXXX XXXX XXXX XXXX for a unauthorized transaction amount of {$3700.00}, The fourth transaction amount was earlier this year on XX/XX/XXXX with the same company XXXX XXXX XXXX XXXX for a unauthorized transaction amount of {$7300.00}, the fifth transaction amount earlier this year on XX/XX/XXXX with " XXXX XXXX XXXX for a unauthorized transaction amount of {$4400.00}, the sixth transaction amount earlier this year on XX/XX/XXXX with XXXX XXXX XXXX XXXX again for a unauthorized transaction amount of XXXX, the seventh transaction amount of {$53.00} was with " XXXX XXXX '' on XX/XX/XXXX, the eighth transaction was with " XXXX XXXX '' on XX/XX/XXXX for the Amount of {$24.00}, Lastly the 9th unauthorized transaction was with " XXXX XXXX '' for the amount of {$24.00} on XX/XX/XXXX. I have disputed these unauthorized Transaction with Bank of America on Thursday XX/XX/XXXX that was discovered by myself and my accountant. I will attach a copy of the unauthorized dispute I downloaded from my BofA Mobile app.
Frequently Asked Questions
What is Complaint #5869034 about?
Complaint #5869034 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-08-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.