Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5864357
Complaint Overview
Complaint ID: 5864357
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Florida
ZIP Code: 34113
Date Received: 2022-08-10T12:00:00-05:00
Date Sent to Company: 2022-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I just wanted to say that I had the worst experience with XXXX XXXX in an attempt to buy a home in XXXX. He is a Mortgage Lending Specialist with Bank Of America : XXXX, Arizona. His XXXX # is XXXX. He was extremely rude to me as well as my Realtor. We had to go as far as reaching out to one of his colleagues by the name of XXXX XXXX due to his lack of professionalism. This happened back in the first quarter of XXXX. I was issued a Pre-qualification letter in XX/XX/2021 which has now expired of course. Once it was time to inform him of the properties we were looking at, we couldn't get a hold of him. I still have the direct emails of our conversation. He went as far as screaming at my Realtor all because we called his colleague to get a hold of him. In the beginning when when I submitted my bank statements to him, he also questioned where the money came from as if I don't have a full time job. I had over {$20000.00} saved up to put down on a XXXX. I had been saving that money since my early XXXX 's. He issued me a Pre-qualification letter so he had verified that fact. The reason I am bringing this up now is because it is a year later and I am just now recovering from a financial loss. I had to take that money and rent an apartment with it.
Frequently Asked Questions
What is Complaint #5864357 about?
Complaint #5864357 was filed against Bank Of America, National Association regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-08-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.