Credit card or prepaid card -- Closing your account -- Complaint #5864346
Complaint Overview
Complaint ID: 5864346
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 189XX
Date Received: 2022-08-10T12:00:00-05:00
Date Sent to Company: 2022-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received notification that all my account with Chase will be closed. Including checking and XXXX credit cards. I have never been late on any of my payments, and do not have any idea why they closed my accounts. Mostly pay off the card in full each month. When I call the bank they will not provide a reason and just read off a generic message. I do not understand how Chase gets away with closing accounts for no reason, destroying peoples credit and don't provide an opportunity to explain whatever their algorithm deemed dangerous or whatever. I completely understand if there was something illegal done, but I have not done anything wrong or illegal. I demand an explanation! And CFPB needs to investigate Chase for their practices that harm peoples credit. Just in my circle of people I know at least XXXX other people that this has happened too. That's way to many people for this to be a random act. As one of the biggest credit providers in USA, Chase can not and should not be able to have a say in just closing down accounts for whatever reason they see fit.
Frequently Asked Questions
What is Complaint #5864346 about?
Complaint #5864346 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-08-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.