Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5861342
Complaint Overview
Complaint ID: 5861342
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94134
Date Received: 2022-08-09T12:00:00-05:00
Date Sent to Company: 2022-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I was in XXXX, XXXX at a restaurant called XXXX XXXX where {$470.00} was charged on my card. Only {$180.00} was supposed to be charged on my credit card. I paid {$370.00} USD ( XXXX pesos ) in cash and the rest of the bill was supposed to be charged on my card. Instead, the restaurant decided to charge the whole thing on my card. I tried to explain this to Chase Bank and was denied twice. The first time I tried was on XX/XX/2022. They didnt get back to me until XX/XX/2022. I called into the customer service number and they told me to contact the restaurant directly and the restaurant told me on XX/XX/2022, that its been too long and to handle it with my bank. So I called Chase again on XX/XX/XXXX and they told me that I could re-open my case and to write a letter and I can drop it off at any Chase Bank institution. I wrote a letter and had someone from Chase Bank submit it for me on XX/XX/XXXX. I waited a few weeks to call again to check if my letter had been received. No such letter was received when I had called in on XX/XX/XXXX, so the Chase representative told me to send the letter via email. They sent me a letter on XX/XX/XXXX and XX/XX/XXXX saying that theyd work on it. Fast forward to today, XX/XX/XXXX, is when I got another denial letter.
Frequently Asked Questions
What is Complaint #5861342 about?
Complaint #5861342 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-08-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.