Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #5860649
Complaint Overview
Complaint ID: 5860649
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Virginia
ZIP Code: 22191
Date Received: 2022-08-09T12:00:00-05:00
Date Sent to Company: 2022-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted US Bank 's subsidiary " Reliacard '' under the impression it issued debit cards according to US laws. I have not received a card in the mail as promised by representatives on XX/XX/XXXX that informed me my card would arrive XX/XX/XXXX, then again XX/XX/XXXX that it was just shipped that day. Since the subsidiary offers an expedited card with a hefty fee that is needed in this undercover recession, I noticed the company is using the approach of confusion to cause frustration into their compelling in need of the money for a card scheme. I live in the US and USPS run on normal schedule, I just don't U.S. Bank pretending to send something as they hold my money hostage.
Frequently Asked Questions
What is Complaint #5860649 about?
Complaint #5860649 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2022-08-09T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.