Vehicle loan or lease -- Managing the loan or lease -- Complaint #5856492
Complaint Overview
Complaint ID: 5856492
Company: United Services Automobile Association
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Illinois
ZIP Code: 60076
Date Received: 2022-08-08T12:00:00-05:00
Date Sent to Company: 2022-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have an auto loan ( as well as other products ) with USAA and have been a longtime customer. My auto loan includes a .5 % APR discount for having automatic payments set up. I recently needed to change checking accounts to a new bank, and when I tried to change the payment account for my auto loan with USAA on their website, I received a message that the functionality was not available. I then called their support line and was told that customers we not able to modify existing automatic payment settings or create new automatic payment plans. Which means I can not modify my existing automatic payments ( and continue to receive the rate discount I'm entitled to ), nor can I cancel my existing automatic payment plan and create a new one ( and maintain the discount ). My only option is to cancel my existing automatic payment plan and then make manual, monthly payments for the remainder of the loan term - and receiving an effective .5 % APR increase as a result.
Frequently Asked Questions
What is Complaint #5856492 about?
Complaint #5856492 was filed against United Services Automobile Association regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-08-08T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.