Mortgage -- Trouble during payment process -- Complaint #5856213
Complaint Overview
Complaint ID: 5856213
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Georgia
ZIP Code: 30052
Date Received: 2022-08-08T12:00:00-05:00
Date Sent to Company: 2022-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I filed a XXXX XXXX Bankruptcy, in which my loan was reaffirmed with JP Morgan Chase .The reaffirmation agreement amended the terms in my XXXX modification agreement. My annual Percentage rate of interest was 2.3750 % variable prior to bankruptcy 2.3750 % fixed rate with the reaffirmation agreement. I did not realized that Chase was not applying the correct interest rate until XXXX of XXXX, when I started the process of refinancing my mortgage. At that time I reached out to Chase to rectify this error. I submitted the reaffirmation agreement which clearing shows that my interest was reaffirmed at a fixed rate. I requested multiply times a refund of overpayments which they applied toward my interest, and for last three months I have been going back and fourth with their escalation team and received no resolution. They have been applying an interest rate of 4.750 % and it should be 2.3750 %. I am now requesting a refund for the overpayment.
Frequently Asked Questions
What is Complaint #5856213 about?
Complaint #5856213 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-08-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.