Checking or savings account -- Managing an account -- Complaint #5853424
Complaint Overview
Complaint ID: 5853424
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 34986
Date Received: 2022-08-07T12:00:00-05:00
Date Sent to Company: 2022-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an improper charge from XXXX for just going online to research a possible trip. So I called Bank of America to speak to someone in the fraud division on Saturday, XX/XX/XXXX. I was on hold for over an hour waiting for a member of that division to answer the telephone. This is in addition to the bank continuing to provide less than satisfactory customer service to customers who frequent its local bank in XXXX XXXX XXXX Florida due to understaffing of personnel. The Manager there, XXXX, is doing a remarkable job trying to satisfy customers who simply dont have sufficient numbers of bank employees to speak with because of the understaffing. Coupled with long waiting times on hold, Bank of America is failing its customers
Frequently Asked Questions
What is Complaint #5853424 about?
Complaint #5853424 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.