Checking or savings account -- Managing an account -- Complaint #5852632
Complaint Overview
Complaint ID: 5852632
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Michigan
ZIP Code: XXXXX
Date Received: 2022-08-07T12:00:00-05:00
Date Sent to Company: 2022-08-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This a depute that on Bank account # XXXX Bank Card number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX The claim has started by checks that were deposited in the ATM on or about XX/XX/XXXX. The check noted on attached # 1. They were stuck in the ATM and would give me a credit, so I worked with the branch and submitted a claim. We added the checks up in the wrong amount and we asked for a credit of {$26000.00} for those checks. On XX/XX/XXXX, I still had not received the temporary credit still had and they stated it would take 10 days. So, the Chase representative stated that I should stop payment on those checks and get replacement check and deposit them in the bank. We also cancelled the claim for {$26000.00} ( D ) on call. The next day on XX/XX/XXXX, I deposited all new checks. Those checks cleared the bank and where fully funded. On the XXXXXXXX XXXX XXXXXXXX the bank the processed the stop payments on the checks that where stuck in the ATM stop and debit my account for 5 checks totaling {$27000.00}. Then on XX/XX/XXXX, the bank reserved the temporary credit of {$26000.00}. Causing my account to be negative {$27000.00} ( D ). I when into the branch and discussed this with the branch manager that these transactions had occurred she filed a second claim in the amount of {$27000.00} ( B ). This that was reversed on XX/XX/XXXX ( A ). Because they said they could not find the checks that where in the ATM that they stopped payment on XX/XX/XXXX. I talked with 5 difference claims representative the first representative XXXX hung up on me and when I called back gave me the run around for and hour. The last representative XXXX continued to state she could see the reversal but could see the checks deposit in a very nasty and offensive manner. I would listen to the discussion and take action disciplinary action against her. I would like my {$27000.00} from the stop payment check returned to my account. I would also like to be compensated for the 30 hours that I have spend on this issue because of the checks being stuck in Chase ATM. My billing rate is {$250.00}. I am providing a summary of the transactions in the coversheet and a my checking account with the items in questions circled for easy following.
Frequently Asked Questions
What is Complaint #5852632 about?
Complaint #5852632 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.