Checking or savings account -- Managing an account -- Complaint #5851592
Complaint Overview
Complaint ID: 5851592
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: UNITED STATES MINOR OUTLYING ISLANDS
ZIP Code: 92627
Date Received: 2022-08-06T12:00:00-05:00
Date Sent to Company: 2022-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Went to bank of America opened a account. Deposited and cashed a couple smaller checks. Took my check for my rent to bofa on the XXXX of the month to deposit in person. Teller said the check would be released in 3 buisness days. I was upset because I get charged late fees after the XXXX so 3 buisness days was on the XXXX. I also have car insurance and other necessities that I need to pay. They didn't even give me XXXX $ I for my gas or food or anything. The check in total was XXXX XXXX I have called multiple times to bank branches and sit on hold to get no help So I wait till the XXXX and check my account. They changed the hold date now till the XXXX at XXXX so actually the XXXX I will be able to pay rent.if.i don't get a pay or quite. I am charged XXXX $ and XXXX $ a day after the XXXX plus if I get a pay or quite on the XXXX or XXXX then I pay a XXXX $ in legal fees on top of all the late fees... I have no money rt now and that check was everything... I went into the bank today augest XXXX and spent a hour and got nowhere. They gladly cashed my XXXX $ check and I called the payee of the check and the check money has already been removed from the payers account on the XXXX. The next day after I brought the check in.. I have called the bank, spoken with supervisors, the only reason they put a hold in the first place is because of my appearance... The manager literally looked at me and looked back at the teller and shook his head yes and they held the check It is now the XXXX and I have spent hours trying to get to this point..
Frequently Asked Questions
What is Complaint #5851592 about?
Complaint #5851592 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.