Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5845536
Complaint Overview
Complaint ID: 5845536
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Tennessee
ZIP Code: 37412
Date Received: 2022-08-04T12:00:00-05:00
Date Sent to Company: 2022-08-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX Bank of America and their merchant service first data informs me of fraudulent attempts to deposit via credit cards that are fraudulently used. This started with 12 attempts by the end of the day they were 72. Play the beginning of XXXX there were over XXXX and within a few days it was up to XXXX attempts. The Bank of America says I have to pay a fee for each attempt of a fraudulent action that they knew on XX/XX/XXXX was occurring. After hours and hours of trying to reach people and discuss with him this issue Bank of America said give them 5 to 7 days to refund the fees. It is now 30 days past and theres no attempt to deposit back the money they withdrawal for fraudulent fees, they do not answer their emails anymore, and they are simply blaming us for fraud attempts on our checking account. Theyre taking out the fees put us too low to pay our bills in a timely manner. Theyre taking out the fees is now starting another month of not enough funds to pay our bills at all. This is on our foundation account, we have not received any donations for quite a while our big donors died of XXXX. We have not advertised recently but are planning an event at the end of the month. Not having our cash back is going to affect our ability to actually do a great job at our goals. We are in the business to save lives and they have destroyed our efforts. Im at my XXXX XXXX trying to get someone to explain why they can take out fees for fraud that they knew and were the ones notifying me took place. Now they told me I could end up with more fees this month for the beyond the XXXX transactions. What are we supposed to do, how are we supposed to pay our bills if the Bank of America is going to charge for fraudulent transactions? Is this not something the government tries to stop? Can they just continue to charge me fees? This is also Bank of America XXXX XXXX ( foundation income ).
Frequently Asked Questions
What is Complaint #5845536 about?
Complaint #5845536 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-08-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.