Checking or savings account -- Managing an account -- Complaint #5841089
Complaint Overview
Complaint ID: 5841089
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 75024
Date Received: 2022-08-03T12:00:00-05:00
Date Sent to Company: 2022-08-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have signed up for paperless communication with XXXX. They sent me a mail notification that they required SSA-89 form. Since I missed that physical mail, my checking account was restricted on XX/XX/XXXX and all my credit card accounts with the bank were closed ( including 1 card which I had opened 2 months back where they charged me a XXXX $ annual fee ). On XXXX, I went into the branch and submitted the requested documents with a banker. At the same time, I kept calling the bank to lift the restrictions and process the submitted documents. After several calls, I am told that the documents were actually submitted to the concerned team on the XXXX of XXXX, even though I submitted the documents on the XXXX, and that it would take XXXX business days for the team to review those documents. Meanwhile both my wife and I have our salary deposited into that account but we can not access our money or pay our bills. I call them again on XX/XX/XXXX and learn that there was a signature page missing in the documents that I submitted and that my account will now be closed because the deadline to get the account re-opened was XXXX XXXX. No one reached out to me telling me that they needed more documents. They instead decided to keep my money and blocked all my transactions. This ordeal has caused significant mental harassment for both me and my wife. we have had to call all the places this account was linked for bill pay ( other credit cards, utilities, etc. ) and will have to pay significant fees across all of them. I am yet to receive a resolution and Chase continues to hold my money in an account that I can not access. I have been banking with them as my primary checking account since 2017 and my wife is also a joint account holder. No documents were requested from her and she was caught in this for no fault of her own. Please help me get this resolved.
Frequently Asked Questions
What is Complaint #5841089 about?
Complaint #5841089 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.