Checking or savings account -- Closing an account -- Complaint #5840125

Complaint Overview

Complaint ID: 5840125

Company: Bank Of America, National Association

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Sub-Issue: Company closed your account

State: California

ZIP Code: 92840

Date Received: 2022-08-03T12:00:00-05:00

Date Sent to Company: 2022-08-03T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I received a letter from Bank Of American on XXXX XX/XX/XXXX, XXXX and the letter was about after they reviewed my account relationship, they closed my account, as well as my corporate business card relationship any other associate account because my risk profile no longer aligns with the banks risk tolerance. I was so shocked when I received the letter. I called the XXXX XXXX BOA branch and spoke to XXXX the branch manager. I emailed him the letter from the bank. XXXX called me back the next day and said sorry he couldn't find out any reason why because the back office won't tell him. All they give him the same answer in the letter. I asked him what is it mean my risk profile. He said he couldn't give me the exact answer and he suggested I should call prevention center. I was so frustrated with the answer, so I called the BOA Prevention Center office and waited for 2 hrs to be able to talk to someone, and they transferred me to all the different departments that have the authority to answer my question. All I got was the same sorry, the bank had already made a decision, and that's all I can tell you. I can give you and answer you any further information that is stated in the account. I asked them what my reward they said when they closed my account, my reward money is gone too. I always have been A good customer with BOA since XX/XX/XXXX. I never had any overdraft or violation conscious in my bank account. For credit cards, I always pay on time and never have late fees. Even though they closed my bank ; I had to open a different bank to make payment for BOA credit card debt but BOA didn't pay me back my reward credit. Why? Can BOA give a reason why they took my reward money. As you can see I am responsible for what I own in the bank. Did BOA responsible with customers as they promised when they offer me to use the BOA reward visa. I never received any breach of bank regulations or any lousy relationship with BOA bank. I could not think of why BOA bank closed my account. After so many phones, call to reach out for an answer and help. All the answers I could get is the same in the letter. I see that BOA.bank wants to close my account because they discriminate against my small business and family accounts. Therefore, I am afraid I have to disagree with BOA bank closing my account for discrimination in any aspect of a credit transaction based on specific characteristics. I need XXXX XXXX to review again and reopen my business, my credit line and my family account.

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Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Bank Of America, National Association Company Profile
• Checking or savings account Complaints
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