Checking or savings account -- Managing an account -- Complaint #5832726
Complaint Overview
Complaint ID: 5832726
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Missouri
ZIP Code: 63033
Date Received: 2022-08-01T12:00:00-05:00
Date Sent to Company: 2022-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX of XXXX, I was a victim of identity theft. I then had an account with Bank of America and there were checks deposited and then money allowed to be withdrawn from my account, that I knew nothing about. Bank of America allowed someone to deposit SEVERAL IRS refund checks into my bank account and then immediately withdraw the funds, even though it exceeded the amount that I had in my account at that time. The transactions were made at a Bank of America branch in XXXX XXXX, MO and I lived in XXXX XXXX, MO at the time. There was absolutely NO WAY I could have made those transactions and the signature on the withdrawal slip did not match my own. The bank MUST have video of the person who did this, but at the time, they were very difficult to deal with and refused our requests to view any video of the deposits or withdrawals being made. They treated me like a criminal and were very disrespectful and accusatory throughout the whole process, which I could then only attribute to the fact that I am a young XXXXXXXX XXXX. There were, however, MANY red flags for the bank. One individual does not receive multiple IRS refund checks at once. Banks do not usually allow withdrawals that exceed the amount in a persons bank account and definitely not immediately. Also, all these transactions were done in a city where I never bank. This never should have been allowed! So now, not only did Bank of America keep what little balance I had in there at the time, they have now flagged me in the XXXX XXXX XXXX system that is keeping me from opening any other bank accounts or credit cards. I would think these transactions being allowed in the first place, must have had help from a bank employee. Which is why I feel we can get no justice from BOA. I am hoping you can help me clear this up.
Frequently Asked Questions
What is Complaint #5832726 about?
Complaint #5832726 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-01T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.