Checking or savings account -- Closing an account -- Complaint #5832547
Complaint Overview
Complaint ID: 5832547
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Ohio
ZIP Code: 452XX
Date Received: 2022-08-01T12:00:00-05:00
Date Sent to Company: 2022-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a promotional email from Chase on Monday, XX/XX/XXXX. I decided to open a checking account with them to avail the bonus. Everything went well and I even got to open up a savings account. There and then, I transferred my savings from my XXXX account to Chase via XXXX and register the checking account to direct deposit. On Wednesday morning, I received an email that I can not use my account and that they will close it soon. I called the customer service immediately and I was informed that I needed to verify my account information by going to the branch and submitting a copy of two valid IDs. Since I am foreign resident who just arrived in the US last XXXX, the only IDs that I have are my SSN card and passport which I provided to the banker on that same day. The banker advised me to call back the customer service the next day to inform them that they have already uploaded the documents. However, it wasn't until Friday when the documents were reflected on their portal. When I talked to the customer service, they told me that they can not unrestrict my account anymore and that I needed to go to the branch and reopen an account and have my funds transferred to that account. I went to the branch on Friday but they told me that they can not do so as the back office wants to verify my address information. I provided them a copy of my lease agreement last Friday, XX/XX/XXXX, and again, it only showed on their portal today, XX/XX/XXXX. The customer service told me that they can not accept the lease agreement as it is only up until XX/XX/XXXX to which I informed them that as of the day I submitted the documents, it is still in effect and that I am willing to provide a copy of the renewed lease. They said they can not accept documents via email or any other means so they advised me again to visit a branch and do the same process all over again. I've been waiting for 7 days to have access to my money. Both my savings and payroll are deposited there, my rent is due today.
Frequently Asked Questions
What is Complaint #5832547 about?
Complaint #5832547 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-08-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.