Checking or savings account -- Managing an account -- Complaint #5831601
Complaint Overview
Complaint ID: 5831601
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 75211
Date Received: 2022-08-01T12:00:00-05:00
Date Sent to Company: 2022-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022. My social security was deposited into my account at Citibank. I received an email and text message stating that a {$400.00} XXXX transaction was pending for a man that I didnt know. I called the bank and spoke with a rep and let her know that I didnt authorize that transaction and to cancel it and was told that it already processed even though it was in processing and that it couldnt be stopped. I was told that I needed to submit a claim which I did and then I was told to open a new account which I did also. My uncle sent me money to the new account and the man that stole the {$400.00} tried to steal the {$200.00} that was going to the new account. Citibank closed both of those accounts down and opened me up a new account. I have contacted the bank to see about getting my money back and nothing. I have contacted the bank several times. I have spoken to the head fraud investigator XXXX XXXX and still I havent gotten my money back. XXXX XXXX advised me that Citibank has had several customers hacked within the last few months and they are working on the problem, but I still havent gotten my money back. It has been exactly 30 days now from XXXX and still no resolution.
Frequently Asked Questions
What is Complaint #5831601 about?
Complaint #5831601 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-08-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.