Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5827492
Complaint Overview
Complaint ID: 5827492
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Vermont
ZIP Code: 053XX
Date Received: 2022-07-31T12:00:00-05:00
Date Sent to Company: 2022-07-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The below letter from Bank of America is full of errors. On XX/XX/XXXX, I went to XXXX and bought a plane ticket using my Bank of America ( BA ) credit card. The ticket was to XXXX on XXXX XXXX. When I got to the airport the airline worker refused to let me on the plane because I did not have a visa to enter XXXX. I told her I was going to stay in the XXXX airport while changing planes. She still refused. It takes many days to get a visa for XXXX. She refused to issue a refund. So did her boss. The emails from XXXX and XXXX when I bought the ticket did not mention that I would need a visa just to change planes and not leave the XXXX XXXX. On XX/XX/XXXX, I spoke by phone with BA worker XXXX. I gave her the above info. She disputed the charge and told me if BA needed more info from me I would get a message in the " message center '' on the BA web site within 10 business days. I did not get a message in that time frame. Please direct BA to issue a refund for this charge, which appears on my credit card bill as XXXX, not XXXX or XXXX. Thank you. -- -- -- -- -- -- - XX/XX/2022 Account number ending in : XXXX Case number : XXXX XXXX XXXX We completed our investigation of the {$300.00} charge ( s ) from XXXX XXXX XXXX XXXX XXXX. We've thoroughly reviewed the details of your dispute ( s ), and based on the information we received, we're unable to pursue your dispute ( s ) further. - We didn't receive a letter specifically describing the service ( s ) you were to receive, the merchant 's failure to provide the service ( s ), and the details of your attempt ( s ) to resolve the situation with the merchant. - The merchant was willing and able to provide the service, but was prohibited from doing so as a result of circumstances beyond their control. If we previously issued credit ( s ) to your account, the charge ( s ) will be rebilled and will appear on your monthly statement. At this time, we consider your dispute ( s ) resolved and the balance is owed as stated in your Credit Card Agreement.
Frequently Asked Questions
What is Complaint #5827492 about?
Complaint #5827492 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-07-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.