Checking or savings account -- Managing an account -- Complaint #5826675
Complaint Overview
Complaint ID: 5826675
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Maryland
ZIP Code: 212XX
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i had to close my checking account last week due to XXXX trying to take unauthorized funds from my account. I have to call the Fraud Department every time i need to transfer money from my old account to my new. This morning : I was trying to get money transferred and the first young man sent a message that my debit card was closed. that was not supposed to happen. That was my only access to my account. I had to call back, wait another 20 minutes. The next young man reassured me that my card was still good and transferred me to the Fraud Division. There i got a message that the Fraud Division is only open Monday thru Friday XXXX.
Frequently Asked Questions
What is Complaint #5826675 about?
Complaint #5826675 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.