Credit card or prepaid card -- Trouble using your card -- Complaint #5826636
Complaint Overview
Complaint ID: 5826636
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Illinois
ZIP Code: 60073
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I opened the small business credit card account reacting to {$750.00} marketing cash back offer at {$7500.00} spent within 120 days, I was told that the company will honor the offer. Since the credit limit was sent at {$1000.00} per statement ( despite having a XXXX credit rating and no debt ) I was told by the US Bank Executive team member that in order to overcome the {$1000.00} limit and still meet the required spend I have to keep making payments at {$1000.00} intervals to free up credit for the transaction. This worked until XXXX when all of the sudden and without warning the US Bank decided to transfer the payment to a central payment escrow account thus freezing the available credit at {$1000.00} regardless of positive balance exceeding it. I attempted to work with the bank using following : 1 ) close the other US bank credit card account to increase the available credit : denied 2 ) increase the credit limit available : denied but available after 180 days review period which will put it behind the XX/XX/2022 {$750.00} marketing offer expiry 3 ) requested to have the offer to be extended to XX/XX/2022 ( an additional billing period so the billing spent can be met ) ; denied. 4 ) requested the payments to be made to the card directly instead of the central payment escrow account : denied. I was told that the transfer of the central credit payment to direct credit card payment will take 1-2 billing cycles thus it will take place after the expiry of the XX/XX/2022 deadline making it useless. I was also not informed why the central bill pay is mandatory at the US Bank as the company is actually holding the money in escrow instead of applying it the very day it received it but I was informed that it is done " automatically. '' This is despite the fact that I didn't ask for the billing to be done this way and contrary to my wishes. Subsequently the bank also denied a confirmation that the transfer of the central pay escrow to direct card pay will not affect the points already accrued on the account as result of the transactional activities. So in the last pay period I have had the following totals ( since XX/XX/2022 ) : {$300.00} positive balance {$1000.00} payment {$630.00} payment {$1000.00} credit limit {$2900.00} ( that if direct pay should be more than enough to meet the {$7500.00} spend ( as of XX/XX/2022 : $ XXXX XXXX {$7600.00} ). However as of today the card despite reaching an overall limit of spend at {$7000.00} ( {$480.00} more to go as of XX/XX/2022 ) the transactions going forward are being rejected : XX/XX/2022 {$90.00} XXXX XX/XX/2022 {$14.00} XXXXXXXX XXXX XXXXXX/XX/2022 {$54.00} XXXX It is obvious that the US Bank is blocking these transaction on purpose and keeping the payments already made in account pay escrow so the {$7500.00} is not met thus the offer 's terms will not be met by XX/XX/2022. After the offer deadline passes the US Bank will apply the credit to the account however it will be too late to collect what is owed. It is very disappointing that the US Bank will be playing games such as these and structuring its credit products in bad faith so the customers are not made whole. I attempted to be flexible and offer the bank several ways to address this issue but not to avail. It also appears that the advice given to me in XX/XX/2022 to address this problem by the US bank executive office was given in bad faith as shortly after my payments were stopped being credited to the account and sent instead to the central pay escrow.
Frequently Asked Questions
What is Complaint #5826636 about?
Complaint #5826636 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.