Checking or savings account -- Managing an account -- Complaint #5826178
Complaint Overview
Complaint ID: 5826178
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 93955
Date Received: 2022-07-30T12:00:00-05:00
Date Sent to Company: 2022-07-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I initiated a XXXX transfer of {$150.00} to my friend to her phone number and her full name XXXX XXXX ; but 5 days later my friend was asking about the XXXX payment ; then I realized I misspelled the last digit of her number as " XXXX '', ( the correct number is XXXX ), and the fund was sent to the owner of that number, even when the name of the recepient did not match my payee 's. I contacted CHASE but was told that they can try to recover the fund, but with no guarantee. I also contacted the actual recipient of the fund, who acknowledged the situations and agreed my bank 's future action for the recovery. I contacted CHASE a week after my initial dispute but did not hear any update but replied with the same statement : " We'll try, but no guarantee. '' I explained to CHASE this is a very obvious loophole for money laundering schemes, and CHASE shouldn't have sent the fund in the first place due to name and phone number mismatch, and they could not give me any answer.
Frequently Asked Questions
What is Complaint #5826178 about?
Complaint #5826178 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-07-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.