Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5824649
Complaint Overview
Complaint ID: 5824649
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Indiana
ZIP Code: 47906
Date Received: 2022-07-29T12:00:00-05:00
Date Sent to Company: 2022-07-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, three fraudulent transactions were made from my Chase account. Two credits into my account for XXXX $ each ( Total XXXX $ credit ), and one debit of XXXX $ via XXXX to an account name XXXX who I have never had any transactions with in the 5 years I have banked with Chase. I instantly contact Chase and flagged these transactions within the 10minutes of getting a message from XXXX Chase about the XXXX $ transfer to XXXX. Since these were fraudulent scam charges, I submitted a claim with Chase ( Claim Number # XXXX, # XXXX ) for all these three transactions : the two credits, and one XXXX payment. Chase force posted these three transactions to my account and stated the investigation was still ongoing. Few days ago, Chase took out the XXXX $ unauthorized credit from my account and said they were still investigating the XXXX transaction. On XX/XX/XXXX Chase contacted me via email and said after investigation, they dont claim this XXXX transaction to be unauthorized since it came out of my account and will not refund me the XXXX $ that was taken out of my account and this case is hereby closed. On calling them they said a ) since XXXX is a third party vendor, Chase could not get the money back from them and therefore can not give me my XXXX $ back. b ) they also said since these transactions came from my account, they consider it authorized and will not reimburse me. c ) They will not reopen this dispute unless they get a report from authorities or proof that it was not me who did these transactions. To address the third point I had contacted the police and filed a report and have a case number with the XXXX XXXX police department ( XXXX ) and Chase has asked me to fax this report over to maybe look into reimbursing me. But I also want to file a complaint with the CFPB to protected under the Regulation E of the External Funds Transfer Act to have Chase Bank reimburse me my XXXX $ since I has a consumer did not authorize this fraudulent scam XXXX $ XXXX payments, neither did I receive any benefit from the transaction, so under Regulation E the bank should reimburse me.
Frequently Asked Questions
What is Complaint #5824649 about?
Complaint #5824649 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-07-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.